Training Manager

What

The Training Manager designs and implements company-wide training programs to improve employee skills and performance. They assess training needs, develop curricula, and coordinate with departmental managers to tailor training content. Responsibilities include creating training materials, organizing workshops, and evaluating program effectiveness. The role involves managing a team of trainers, staying updated with industry trends, and collaborating with external training providers to meet organizational objectives.

Success StorIES

One of my responsibilities as Product Owner for complex auditing tools and applications was to ensure that users were appropriately trained with regards to all bells and whistles of these applications. For a number of years I developed the training curriculum (generally 8 hour sessions for new joiners) and led most sessions myself. Over time I developed a supplemental mix of training materials, such as e-learnings offered via LMS systems and videos developed in collaboration with external animators.

Later, at the global IT services offices of a multinational retail and wholesale holding company, the need arose to ensure minimum levels of soft skills and procedural knowledge of approximately 150 IT professionals, in order to improve quality of IT services. As Project Manager for Organizational Development I was asked to set up a ‘Tech Academy’ and diligently set out to identify learning needs with leadership, plan the mandatory training curriculum across learning seasons, and select subject matter experts, many of whom had limited training experiences but important knowledge to disseminate. I continued to develop training rules and procedures, slide deck templates, exam templates and a Tech Academy portal where training participants could register for interactive online class sessions, find preparatory learning material, privately and securely track their personal exam results, as well as complete surveys to evaluate each training module. I personally coached the selected trainers in preparing 1 hour training sessions, training and exam material and delivery through a variety of best practices according to their personal style. At the end of the two training seasons, analysis of training data and results gave leadership confidence that the knowledge and skills of participants were up to standard. Importantly, participants had fun improving their skills.

Why Me

Communication, training and coaching come natural to me. Raised by educators I came into contact with the ins and outs of learning and development very early on. As with all other areas of my work experience, it starts with a vision and a plan, which I creatively execute using an appropriate mix of learning methods. In all cases, I aim for fun and engaging learning with measurable results!